With a proven track record in Australian bodyshops (over 120 programs implemented in Australia and New Zealand*) we can show you how the programs can work for you.

achieve SMARTways© success Boss applies a simple and logical 5 step business development process. This process ensures that you understand where your business is now, where you would like it to be and what it will take to get there. Along with a dedicated commitment to the success of your business objectives.

  • Management Effectiveness
  • People training and business education
  • Workshop Productivity
  • Cost Control and breakeven analysis
  • Work Volumes and work provider relationships
  • Repair Strategies and Estimating
  • Business Ethics
  • Work palace agreement for performance based remuneration
  1. Evaluate:
    SMARTways© Business Overview Analysis (KPI Review) provides the client with a detailed assessment of their business covering all aspects of business performance. Your results are rated against benchmarks for over 120 Australian body shops and provide a sound basis for understanding the true potential of your business.
  2. Identify:
    Analysis and reporting within the review will identify the true potential of your business, key areas of profit leakage and the actions required to bring out the best in your business. Recommendations will also identify the capabilities of your business to achieve your potential. This is often and very empowering session for most body shop owners as they often do not understand nor have knowledge of what their company should be achieving
  3. Agree:
    A Boss consultant will work with the client to establish what they are prepared to do to improve their business. Changes to any business have a range of impacts and it is important to know what those impacts will be, and just as importantly, what inactivity will mean for their business. Consultants will explain actions and effects in detail so that you may make a fully informed decision. The agree stage is also a very important part of any change program as the owner will also need to accept their will be work involved for them that comes with the obvious ownership of tasks
  4. Design:
    Once objectives are agreed your Boss consultant will design a Profit Development Plan to achieve the objectives agreed upon. The plan will have detailed performance objectives, benchmarks and timelines for achievement. At the time of design, the site will be allocated a senior consultant that will be the client’s main point of contact during the consulting program.


  1. Work:
    Boss is dedicated to the success of out clients business and our consulting team will work with the sites staff until our objectives are achieved.
    All SMARTways© programs include ongoing consultant and business coaching support. All major changes made to business in terms of consultancy and software will require follow up and service. All clients are financially reviewed for their KPI results every month with a SWOT being produced every 3 months with a built-in n action planer.